FAQ

Often, customers have questions about the car pick-up location, so we are happy to answer!

• In Riga Airport, we are located in Arrival Hall E.
• In Vilnius airport we are located at parking P4, car rental centre.
• In Kaunas airport we are located in car rental centre, next to main airport building.
• In Klaipėda railway station we are located in main train station building.
• In Palanga airport we are located at the arrival hall.

First of all – thank you for deciding to go on a trip with a rental car from TopRent. And we’d recommend to take some time to get acquainted with the car you will be using:

• Check the type of fuel type: it will be stated in the contract, marked on the key fob and indicated on the cap of the fuel tank.
• Learn how to control the headlights and parking brake, how to turn on the radio.
• Adjust seats, mirrors, steering wheel position.
• You can take photos of the car before picking it up and once again before returning it, so that at the end of the car rental period there are no misunderstandings about the condition of the rented car.

Fasten your seat belt and we wish you a safe and pleasant trip!
And before you decide which car rental company to choose, we recommend to read what cheap car rental could mean and what may be hidden, if the car rental company is not reliable and honest.

We understand your need to travel with your family and children and we are making sure that your travels are safe, so we can offer seats for children according to age: a seat-cradle for children from 0 to 4 years (or from 0 to 18 kg) and a booster seat for children from 4 to 12 years. You can choose the seats during the reservation.

The credit card is not required to make online booking. You will only pay for the rental car when you pick up the car. We are not charging for anything in advance and thus the credit card details are not needed for booking a rental car online. Book your car now.

A booking can be cancelled free of charge at least 24 hours before the start of the rental. In the event of cancellation, if the payment was already made towards the rental – it will be refunded.

If the booking is cancelled in less than 24 hours of the rental start the cancellation charge shall be the amount of the rental charge (including any extras and charges) for 3 rental days.

The cancellation should be made online or in written form via e-mail for Latvija to info@toprent.lv or for Lithuania to info@toprent.lt

There are no refunds for unused reservation days.

Returning a rented car before an early flight is very easy: come to Riga airport RIX , Vilnius airport VNO, Kaunas airport KUN, Palanga airport PLQ or Tallinn airport TLL. Find the same parking lot where you picked up your rental car and leave your locked car there. All airport parking lots have a built-in license plate recognition system that will read the number of the rented car and raise the barrier. Parking for rental cars is free and you will not incur any additional costs. Put the car key in the safe box, which you will find near the car rental office.

We understand that things happen in life that we cannot plan for. Traffic jams, an unexpectedly blocked road, or a ferry leaving too late can prolong the journey and you may not be able to return the car at the time specified in the car rent contract. If it happens, please inform the car rental manager as soon as possible by phone: for Latvia +371 28 660 022 or for Lithuania +370 61 655 336. We apply a one-hour tolerance limit to our customers, which means that after notifying the manager, you will be able to return the car free of charge one hour later than specified in the contract.

It’s quick and easy to extend the car rent, you just need to book online the same car that you’re currently driving. The other way to extend the rent is to call our managers by phone: for Latvia +371 28 660 022 or for Lithuania +370 61 655 336.

Your reserved car will be waiting for you even if your flight is delayed. Car rental managers working at Riga, Vilnius, Kaunas and Palanga airports are always monitoring flight information and will be waiting for you, even if you arrive later. Please provide the flight number when booking online, as it makes the car rental process smoother. If you have already made the reservation, but haven’t added the flight number, you can provide it later by phone or email.

Car pick-up is 24/7 at airport locations. Our manager will be waiting for you at our office on agreed time (30 € additional fee of delivery outside working hours will be added if the reservation is after 22:01 PM till 07:59 AM).

We reserve the deposit on your bank card (Visa or MasterCard). The bank usually withdraws the reservation automatically within 14 working days, counting from the start of the reservation.

Usually, most of the cars are in our car park. However the company reserves the right to change your selected car to the same sized or a bigger one. For example, if you have chosen Ford Fiesta, which is economy-class car and we have confirmed your reservation, but Ford Fiesta is not available at that moment, we would rent you VW Polo which is also economy-class car.

To rent a car You must have a valid driver license, identity document (such as passport, identity card), valid credit card (Visa, MasterCard) and a reservation number.

In order to rent a Toprent car, the minimum age is 19 years and one year of experience is required.

For the service of one-way vehicle rentals, the following fees are applied:

• Vilnius – Rīga 150 EUR
• Vilnius – Tallinn 242 EUR
• Kaunas – Rīga 150 EUR
• Kaunas – Tallinn 242 EUR
• Klaipėda/Palanga – Rīga 150 EUR
• Klaipėda/Palanga – Tallinn 242 EUR

One-Way Rentals within Lithuania:

• Vilnius – Kaunas* 48 EUR
• Vilnius – Klaipėda/Palanga* 115 EUR

*One-way fee is applicable both ways.

If you left any item in the car you rented from TopRent car rental company, we will pick it up and store it for at least one month. During that time, you should contact the managers to arrange a pick up. Please double check the car before returning it and make sure you’re not leaving sunglasses, a computer, a phone, clothes, shoes, or even ice-skates. All these and many more other items have been found in the trunks and under the car seats of the rental cars, and successfully returned to the owners.